Refund policy
Due to the custom, personalized, and made-to-order nature of many Ashia J Unfiltered products, all sales are final unless an item arrives damaged, defective, or incorrect.
Customers must contact us within 3 calendar days of confirmed delivery to report an issue. The email must include the order number and clear photographs of the item, packaging, and any damage or error.
Items must be unworn, unused, unwashed, and in their original condition.
Ashia J Unfiltered does not accept returns or exchanges for:
- Incorrect sizes selected by the customer
- Personalized or customized products
- Minor color variations caused by screen settings
- Normal placement variations on handmade or printed items
- Orders submitted with incorrect spelling or personalization
- Buyer’s remorse
Approved resolutions may include replacement, store credit, or refund, depending on the circumstances.
Contact: info@ashiajartistry.com