Shipping policy
Shipping Policy
Thank you for shopping with Ashia J Unfiltered. Every order is prepared with care and prayerfully created to encourage your faith journey. Because many of our products are made to order, we appreciate your patience as we prepare your purchase.
Order Processing
Orders are processed within 5 to 7 business days after payment has been successfully received.
Business days are Monday through Friday, excluding weekends and holidays.
Please note that processing time is separate from shipping time.
Custom, personalized, bulk, and preorder items may require additional processing time. If your order requires additional time, we will notify you by email.
Shipping
We currently ship throughout the United States.
Shipping rates are calculated at checkout based on your order size, weight, and destination.
Once your order has shipped, you will receive an email with tracking information.
Delivery Times
Delivery times are estimates provided by the shipping carrier and cannot be guaranteed.
Ashia J Unfiltered is not responsible for delays caused by:
- USPS
- UPS
- FedEx
- Weather conditions
- Holidays
- Carrier delays
- Natural disasters
- Other circumstances beyond our control
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address during checkout.
If an incorrect address is provided and the package is returned to us, the customer will be responsible for any additional shipping charges required to resend the package.
Lost or Stolen Packages
Once a package has been marked Delivered by the shipping carrier, Ashia J Unfiltered is not responsible for lost or stolen packages.
Customers are encouraged to contact the shipping carrier directly to file a claim if necessary.
Damaged Orders
If your order arrives damaged, please email info@ashiajartistry.com within 3 calendar days of delivery.
Please include:
- Your order number
- Clear photographs of the damaged item
- Photos of the shipping package
- A brief description of the issue
We will review your claim and work with you toward an appropriate resolution.
Rush Orders
Rush processing may be available for select products upon request and approval.
Additional rush processing fees may apply.
Please contact us before placing your order if you need an item by a specific date.